Refund policy

At SHFT Nutrition, we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns

Unopened Products: Products may be returned within 30 days of delivery for a refund or exchange. To be eligible, products must be unopened, unused, and in their original packaging with all safety seals intact.

Opened or Tampered Products: For the health and safety of our customers, we cannot accept returns or issue refunds for any capsule bottle that has been opened, tampered with, or has a broken safety seal. Once the tamper-evident seal has been broken or the bottle has been opened, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at support@shftnutrition.com with your order number and photos of the product and packaging. We will work quickly to resolve the issue by providing a replacement or other appropriate solution.

Return Shipping Instructions

Contact our customer support team at support@shftnutrition.com to request a Return Authorization (RA) before sending your item.

Once your return is approved, securely package the unopened product in its original packaging.

Clearly write the provided RA number on the outside of the shipping box (if applicable).

Ship the package using a trackable shipping service. We recommend retaining your tracking number until your return has been processed.

Returns must be shipped within 7 days of receiving your return authorization.

Unless the return is the result of our error or a defective product, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your eligible return is received and inspected, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

SHFT Nutrition reserves the right to refuse any return that does not comply with this Return Policy.